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Shipping and returns
Shipping costs
Delivery costs are not included in the price of the products, including tax, and are indicated to the Customer during the ordering process when they specify their delivery area. Details of the total delivery costs that will be charged to you will be shown on the page summarizing your order.
Shipping time and delays
Shipping times are detailed according to the destination and weight of the packages. We guarantee shipping within 2 to 8 business days for shipments in mainland France, starting from the day after the order is placed. However, we will make every effort to ensure that your order is delivered before this date. However, the start of this period is postponed to the next business day for orders placed on the Website on Friday, Saturday, Sunday, or a public holiday. In the event of failure to meet delivery times, the Customer may request cancellation of their order in accordance with Article L.216-2 of the French Consumer Code, as well as a refund of the sums paid.
Place and method of shipping
The delivery area for products is limited to mainland France (excluding Corsica). For any delivery outside this area, the Customer is invited to contact the Seller so that the latter can review their request. It is the Customer's responsibility to check prior to ordering—particularly with regard to product specifications in terms of size, volume, and weight—that the products can be delivered via normal access routes and, in particular, that there are no obstacles to delivery (such as stairs, elevators, or landing doors). The Customer must indicate whether they want the order to be delivered to the address associated with their invoice or to a new address, which they must then specify. The Customer must ensure that the information entered for their delivery address is correct. In the event of an error in the address details, the Company cannot be held responsible for any delivery problems that may result. The product(s) ordered by the customer are shipped to the delivery address provided by the customer when placing their order. If delivery is impossible due to one or more errors in the delivery address entered by the customer, the customer will be responsible for the cost of reshipment and will not be entitled to make any claims for late delivery. In the event of an invalid delivery address or delivery being impossible due to the provision of incorrect data by the customer, the order will be returned to the warehouses of the website www.shop.icetropez.com by the carrier. The customer may then request the reshipment or cancellation of their order with a refund, excluding shipping costs. The order will only be reshipped once the customer has paid the reshipment costs. Delivery is deemed to have been made upon first presentation of the package at the delivery address. If the customer is not present at the time of delivery, they must take the necessary steps to collect the package within the time limit specified by the postal service. The product will be deemed to have been received at the latest when the package is collected.
Acceptance and compliance
Upon receipt, the Customer shall check the nature, condition, quantity, and more generally the conformity of the products delivered with the content of the order concerned by carrying out all necessary checks to detect any damage, missing items, or non-conformity of the Products. If the Customer finds an apparent non-conformity in the product, they shall note this on the carrier's delivery note and report it to the Seller. After verification, and if the non-conformity is confirmed, the Seller shall, according to the Customer's wishes and the availability of the Products, immediately refund or exchange the products.
Right of withdrawal and right of return
In accordance with the provisions of Articles L. 221-18 et seq. of the French Consumer Code, the Customer has a period of 14 days from receipt of the Products to exercise their right of withdrawal. If this period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day. Customers exercising their right of withdrawal do not have to give a reason for their decision. To exercise their right of withdrawal, Customers must:
- Within the aforementioned 14-day period, inform the Company of their decision to withdraw by sending an email to the Customer Service department mentioned in Article 13, using the withdrawal form reproduced in the appendix to the GTC or any other unambiguous statement expressing their wish to withdraw;
- As soon as possible, and no later than 14 days after communicating their decision to withdraw, return the Products to the Company in a condition suitable for resale (intact and in their original packaging) to the Customer Service address. The product returned by the customer must be in its exact condition (unopened bottles, undamaged caps and labels) accompanied by its original packaging and the original invoice. Products returned incomplete, damaged, or soiled by the Customer will not be taken back, exchanged, or refunded. In the event of withdrawal by the customer, we will refund all payments received from the customer, including delivery costs, without undue delay and, in any event, no later than fourteen days from the day on which we are informed of the decision to withdraw from this contract. We will make the refund using the same means of payment as that used for the initial transaction. We may defer the refund until we have received the goods.